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Survey on customers satisfaction of top 5 bank

Satisfaction survey determines the customer’s evaluation to an organization works and activities. The organization can find concrete mistakes in own activities.

Our company has conducted a large survey in Ulaanbaatar city, which involved 1100 respondents to give their evaluation on products, services and activities of the leading banks Trade and Development bank, Khan bank, State bank, Khas bank and Golomt bank of Mongolia.

The full evaluation was made by 105 indicators under 3 main parts of “Product “,“Service “and “Bonus and advertisement “ and 12 sub- sections. This survey determined the most vulnerable indicators for the banks to work on it.

Evaluating customers satisfaction on own products, services, advertisements and discounts gives the advantage for the organization to evaluate organization activities and find out the way to focus own efforts. In particular, the organizations, which have difficulties to strengthen own positions by competitive prices and products, should focus on more care for customers and perfect services.

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Our location


Research and planning department
F1-4, Building 203, Zuun Khuree residential area, khoroo 14, Bayanzurkh district
Ulaanbaatar, Mongolia

Data collection and processing department
F2, Building 57 adjacent to Zokhiomj Institute, khoroo 3, Bayanzurkh district
Ulaanbaatar, Mongolia

CATI CENTER
F2, Building 57 adjacent to Zokhiomj Institute, khoroo 3, Bayanzurkh district
Ulaanbaatar, Mongolia

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Research and planning department
Tel/Fax: 976-77000188 
E-mail: info@mmcg.mn 

Head of Marketing and Client Relationship Department: B.Khangal 
Mobile: 976-89009698
E-mail: khangal.b@mmcg.mn

Head of Business Research Department: P.Tuvshinmandakh 
Mobile: 976-99070547
E-mail: tuvshinmandakh@mmcg.mn

Head of Social Research Department: O.Sumiya 
Mobile: 976-99077442
E-mail: o_sumiya@mmcg.mn

DATA COLLECTION AND PROCESSING DEPARTMENT
Tel/Fax: 976-77000888
Head of Department: S.Dolgorsuren
Mobile: 976-99078655
E-mail: dolgorsuren@mmcg.mn

CATI CENTER 
Research manager: G.Otgondelger 
Mobile: 976-88900228
E-mail: otgondelger.g@mmcg.mn




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