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Survey on customers satisfaction of top 5 bank

Satisfaction survey determines the customer’s evaluation to an organization works and activities. The organization can find concrete mistakes in own activities.

Our company has conducted a large survey in Ulaanbaatar city, which involved 1100 respondents to give their evaluation on products, services and activities of the leading banks Trade and Development bank, Khan bank, State bank, Khas bank and Golomt bank of Mongolia.

The full evaluation was made by 105 indicators under 3 main parts of “Product “,“Service “and “Bonus and advertisement “ and 12 sub- sections. This survey determined the most vulnerable indicators for the banks to work on it.

Evaluating customers satisfaction on own products, services, advertisements and discounts gives the advantage for the organization to evaluate organization activities and find out the way to focus own efforts. In particular, the organizations, which have difficulties to strengthen own positions by competitive prices and products, should focus on more care for customers and perfect services.


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Email: info@mmcg.mn

Location


Research and Planning Department
Bayanzurkh district, 14th Khoroo, Zuun Khuree residential area, Building 203, 4th floor
Mongolia, Ulaanbaatar

DATA COLLECTION AND PROCESSING DEPARTMENT
Bayanzurkh District, 3rd khoroo, Ikh Toiruu, Building 57 adjacent to Zokhiomj Institute, 2nd floor
Mongolia, Ulaanbaatar

CATI Center
Bayanzurkh district, 3rd Khoroo, Building 43 near school #33, 1st floor
Mongolia, Ulaanbaatar

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Contact Us


Research and Planning Department
Office: 976-77000188
Head of Department: E.Badamlinhua
Mobile: 976-99072159
Email: linhua@mmcg.mn

DATA COLLECTION AND PROCESSING DEPARTMENT
Office: 976-77000888
Head of Department: S.Dolgorsuren
Mobile: 976-99078655
Email: dolgorsuren@mmcg.mn

CATI Center
Research Manager: G.Otgondelger
Mobile: 976-88900228
Email: otgondelger.g@mmcg.mn


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