The Government Readiness Assessment Survey was conducted as part of the Urban Governance Improvement Project implemented by the MUB and The Asia Foundation. The survey covered three main stakeholders: UB agencies, businesses, and UB citizens. Within the framework of the study, the problems, policies, regulations and legislation on the transition of public services to electronic services were studied and the readiness of the public services of the capital city and the readiness of citizens and businesses was assessed.
The data collection of the survey consists of three main stages. This includes expert interviews, corporate interviews, and citizen interviews. Quantitative survey data collection was completed between September 10 and September 30.
Six types of questionnaires were developed to assess the digital government readiness. The assessment of organizational readiness, information technology readiness, and legal environment readiness was based on 9 groups of indicators based on the World Bank’s digital government readiness assessment guidelines[1]. These include:
1. Leadership and governance
2. User-centric design
3. Public administration reform and change management
4. Competencies, culture and skills
5. Technology infrastructure
6. Data infrastructure, strategy and governance
7. Cyber security, privacy, security and flexibility
8. Law and Regulation
9. Digital ecosystem.
[1] https://openknowledge.worldbank.org/bitstream/handle/10986/33674/Digital-Government-Readiness-Assessment-DGRA-Toolkit-V-31-Guidelines-for-Task-Teams.pdf?sequence=1&isAllowed=y
The readiness of citizens[1], and businesses[2] was assessed based on the Economic Cooperation and Development Organization-OECD Information and Communication Technology-ICT Usage Assessment Model.
[1] https://www.oecd.org/sti/ieconomy/ICT-Model-Survey-Access-Usage-Households-Individuals.pdf
[2] https://www.oecd.org/sti/ieconomy/ICT-Model-Survey-Usage-Businesses.pdf